OKTA International is hiring for Senior IT Support Engineer
Entity Name: OKTA International Pvt Ltd
Work Location: Bangalore (Hybrid)
Work Experience: 3 to 4 Years
Qualification: Any Graduation
Job Description
Provide a first-class customer experience to internal Okta employees and contractors seeking support.
Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment.
Connect with employees via Slack and Zoom to provide real time troubleshooting support, along with providing a superior transfer of support experience as needed.
Strong focus towards developing technical skills and knowledge in order to deliver resolution through first contact.
Identify opportunities for improvement for internal processes to enable success across our team.
Support key Employee Lifecycle processes (onboarding and offboarding) and support provisioning and de-provisioning of applications.
Strong demonstrated written and verbal communication skills. Ability to communicate policies and technical processes with customers of all levels.
Actively contributes to team knowledge by documenting newly found solutions for common issues and proactively shares information with the team. Use ServiceNow to manage support requests and incident tickets daily.
OKTA Intl is Recruiting – Senior IT Support Engineer
Qualification and Experience
3+ year supporting internal or external customers in an IT Helpdesk environment
3+ years experience supporting Mac and Windows devices
3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems
2+ years supporting video conferencing systems preferable
Experience supporting high priority escalations and high-pressure situations
Strong ability to prioritize multiple tasks to ensure support for your customers and team
Additional skills or certifications a plus:
Google Suite
JAMF
Workspace One
Okta
ServiceNow
Atlassian Suite
Google Suite
Slack
Salesforce
Company Address: OKTA India, 13th floor Bagamane Pallavi Tower 20, 1st Cross, Raja Ram Mohan Roy Road, Sampangi Ram Nagara, Bangalore-560027
All the best.
About Company
The Genesis
OKTA International Private Limited was conceived in 2005 by a group of visionary entrepreneurs who shared a common dream – to transform the way businesses operate. The company started as a small tech startup, and its journey has been nothing short of inspiring.
Mission and Vision
From day one, OKTA International Private Limited has been driven by a clear mission – to empower businesses through innovative technology solutions. Their vision? To become a global leader in providing cutting-edge software solutions that enhance efficiency and productivity.
Our Team
At the heart of OKTA International Private Limited’s success story is its incredible team. With a diverse blend of talents and experiences, they work cohesively to turn ideas into reality.
Leadership
The leadership team at OKTA International Private Limited is a group of industry experts, each bringing a wealth of knowledge and a unique perspective to the table. Their guidance has been instrumental in steering the company toward excellence.
Our Values
OKTA International Private Limited places a strong emphasis on values such as innovation, integrity, and customer-centricity. These values are the building blocks that define their corporate culture.
Our Products and Services
Innovation is at the core of OKTA International Private Limited’s product offerings. They’ve developed a range of cutting-edge software solutions that cater to various industries.
Product Portfolio
From cloud-based software to advanced analytics tools, OKTA International Private Limited offers a diverse portfolio of products designed to meet the unique needs of their clients.
Client Success Stories
The true measure of any company’s success lies in the satisfaction of its clients. OKTA International Private Limited boasts a long list of success stories from clients who have benefited from their solutions.
Commitment to Sustainability
In an era where environmental consciousness is paramount, OKTA International Private Limited stands as a responsible corporate citizen.
Green Initiatives
The company actively participates in sustainability initiatives, implementing eco-friendly practices in its operations and supporting environmental causes.
Join Our Journey
As OKTA International Private Limited continues to evolve and expand, they invite you to be a part of their exciting journey.
Career Opportunities
If you’re passionate about technology and innovation, OKTA International Private Limited offers a range of career opportunities for individuals looking to make a difference.
Please Note: Kindly go through the above mentioned job description and if you have any queries related to the JD then call-up these phone numbers 1800-425-1267 and ask operator to connect the call to HR representative, Candidates must be registered themselves with company website and apply the job soon after reading this blog (i.e. by 1-2 days from the date of this blog).
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