SAP Basis job in SAP India
Entity Name: SAP India Private Limited
Job Name: Senior Digital Customer Engagement Manager – SAP Basis Technical Consultant
Field of expertise: Information Technology
Work Location: Bangalore – Regular Full time
Anticipated Travel: Minimal to occasional, ranging from 0% to 10%.
Qualification: An accomplished engineering graduate boasting over a decade of professional experience as an SAP technical consultant, specializing in customer-facing and support roles within diverse domains such as IT services in the Cloud environment, consulting, and IT BASIS support.
Job ID: 381145
SAP India – Hiring Senior Digital Customer Engagement Manager – SAP Basis Technical Consultant
Job Description:
The mission of the Private Cloud Customer Centre is to facilitate the smooth integration of the innovative RISE SAP S/4HANA Private Cloud Edition solution among customers, employing a Shared Services model. This dedicated unit is committed to implementing inventive and standardized digital methodologies for delivering managed services, emphasizing scalability and resilience, in order to fulfill contracted responsibilities to customers.
The Senior Digital Customer Engagement Manager (dCEM) assumes responsibility for end-to-end virtual customer engagement and the delivery of contractual agreements and services for SAP Cloud Customers within SAP Enterprise Cloud Services. The primary focus lies in the delivery of SAP S/4HANA private cloud edition services. Operating within European time zones, this role caters specifically to European customers. Key responsibilities include:
Facilitating the transition from sales to delivery, overseeing customer onboarding, and managing technical aspects such as IP ranges, Load Balancer setup requirements, and VPN networks.
Handling support tickets, acting as a bridge between customer queries and technical operations teams.
Conducting periodic service reviews to assess service quality across diverse customers.
Orchestrating overall service delivery in alignment with agreed-upon SLAs and KPIs.
Offering ongoing technical support to customers throughout their engagement with SAP Enterprise Cloud Services.
Proactively monitoring, handling, and resolving tickets with regular and transparent communication.
Assisting in de-escalating critical customer situations and reviewing SLA service credit cases.
Contributing to customer Go-Lives, Release Upgrades, and maintenance activities.
Executing and supporting problem management and continuous improvement initiatives.
Participating in customer satisfaction surveys and handling commercial change requests.
Collaborating with various SAP stakeholders, including Sales, Presales, Renewals teams, and Customer Success partners, to ensure overall customer success.
Responsibilities and Role Overview:
Operate within the European time zone.
Hold an engineering degree with over 10 years of experience as an SAP technical consultant in customer-facing and supporting roles, encompassing IT services in Cloud environments, consulting, and IT BASIS support.
Possess robust knowledge of SAP Basis, SAP ERP modules, and proficiency in tools such as TSM, BODI application, and databases including HANA, ASE, Sybase, and Oracle.
Demonstrate substantial hands-on experience in SAP Basis activities, technical support in Cloud environments (especially with hyperscalers), OS/DB migration, SAP release upgrades, and infrastructure updates for cloud customers.
Provide technical and application expertise for various cloud solutions, including S/4HANA or other private cloud options.
Serve as a Database Administrator, offering professional expertise and practical assistance in managing database systems and ensuring IT data compliance throughout the lifecycle, in line with defined quality criteria.
Exhibit a solid understanding of infrastructure operations and processes, along with proficiency in escalation handling and procedures.
Showcase excellent customer focus, networking, relationship-building, results-driven attitude, self-organization skills, and effective decision-making capabilities.
Demonstrate experience in collaborating with cross-cultural and cross-functional teams or individuals.
Company Address: SAP India Private Limited, #138, EPIP Zone, Whitefield, Bengaluru – 560066
Please Note: Kindly go through the above mentioned job description and if you have any queries related to the JD then call-up these phone numbers 080 4139 5139 and ask operator to connect the call to HR representative, Candidates must be registered themselves with company website and apply the job soon after reading this blog (i.e. by 1-2 days from the date of this blog).
All the best.
About Company
Welcome to SAP India Private Limited, a leading global technology company dedicated to helping businesses run better and improve people’s lives. Established in India with a commitment to innovation, SAP has been at the forefront of revolutionizing the way organizations operate, leveraging cutting-edge technologies to drive digital transformation.
At SAP India, we believe in the power of intelligent enterprise solutions to empower businesses of all sizes and industries. Our comprehensive suite of software and services enables organizations to streamline processes, enhance productivity, and make informed decisions in today’s dynamic and competitive business landscape.
Key highlights of SAP India Private Limited:
Innovation and Technology Leadership: With a rich history of innovation, SAP is synonymous with technology leadership. We continually invest in research and development to deliver solutions that anticipate and address the evolving needs of our customers.
Industry Expertise: Our industry-specific solutions cater to a wide array of sectors, including manufacturing, finance, healthcare, retail, and more. By understanding the unique challenges of each industry, we provide tailored solutions to drive success.
Global Reach, Local Impact: Company is part of a global network, allowing us to combine international best practices with local insights. Our solutions are designed to adapt to the diverse and dynamic business environment in India.
Sustainability Commitment: We recognize the importance of corporate responsibility and sustainability. Our solutions are geared towards helping businesses achieve their goals while contributing to a more sustainable future.
Customer-Centric Approach: Our success is deeply intertwined with the success of our customers. We prioritize understanding their goals and challenges, offering support throughout their journey to ensure they unlock the full potential of solutions.
Partnerships and Ecosystem: Collaborates with an extensive network of partners, fostering an ecosystem of innovation. By working together with our partners, we aim to create a connected community that drives collective success.
As we navigate the digital age, we remains dedicated to empowering businesses with transformative technologies. Join us in shaping the future of enterprise solutions, where innovation, expertise, and a commitment to excellence converge to drive success for our customers and stakeholders.
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