NetApp is recruiting for Escalation Engineer
Entity Name: NetApp India Private Limited
Work Location: Bangalore
Work Experience: 8- 15 years of candidates with Bachelors or Master’s degree.
Job ID: 123958-en_US
Job Description
In the role of an Escalation Engineer, your main responsibility will be to uphold the performance of our cloud services, ensuring they meet the standards and expectations set by our external customers.
Working within a tightly-knit and cooperative team, you’ll be engaged in the continuous monitoring and maintenance of systems that host our Infrastructure as a Service (IaaS) model.
Your primary duty will revolve around addressing support cases that have been escalated to us, collaborating closely with the customer support services team to guarantee that resolutions are delivered to the customers in accordance with our Service Level Agreements (SLAs).
Due to the critical importance of the services we support, this position will require participation in on-call rotations, ensuring a prompt response to any emergent issues and maintaining the reliability of our cloud infrastructure.
NetApp is hiring Escalation Engineer
Roles and Responsibilities
Administer NetApp’s globally deployed storage solutions offering services on cloud.
Take timely action on alert incidents triggered by our monitoring systems to ensure our systems are highly available.
Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development.
Engineer and investigate both platform and product issues.
Ensure the availability and reliability of distributed systems. Works as a bridge between development, operations, and other teams to build and maintain resilient systems.
Respond and analyze complex inquiries of technical and functional nature not in routine and require deviation from standard procedures.
Direct clients through issue resolution including customer meetings, status reports and updates.
Identify, propose and enforce escalated process improvements.
Identify customer cases that can be prevented and/or drive appropriate methods to minimize support cases via product improvements.
Identify tasks and areas where automation can be applied to achieve time efficiencies and risk reduction.
Implement changes in production environment following change management processes.
Company Address: NetApp India Private Limited, 40/C, ITPL Main Rd, KEB Colony, Hoodi, Bengaluru 560048
Please Note: Kindly go through the above mentioned job description and if you have any queries related to the JD then call-up these phone numbers 080-6110-3000 and ask operator to connect the call to HR representative, Candidates must be registered themselves with company website and apply the job soon after reading this blog (i.e. by 1-2 days from the date of this blog).
About Company
“At NetApp India, we are at the forefront of innovation in the world of data management and cloud solutions. Established as a strategic hub within the global NetApp network, NetApp India plays a pivotal role in shaping the future of data-driven technologies.
Our journey in India began with a commitment to revolutionize the way organizations store, manage, and harness their data. Over the years, we have not only met but exceeded this commitment, earning our reputation as a trusted partner for businesses, big and small, across diverse industries.
What sets us apart is our unwavering dedication to driving digital transformation through cutting-edge storage and data management solutions. With a team of brilliant minds and tech enthusiasts, we relentlessly work towards developing and delivering products and services that empower businesses to thrive in an increasingly data-centric world.
As a socially responsible corporate citizen, we take pride in our initiatives aimed at giving back to the community and fostering a culture of inclusivity and diversity within our organization.
Our success story is written in the countless achievements of our employees, the trust of our customers, and the impact we’ve made in India’s thriving tech landscape. We remain committed to pushing the boundaries of what’s possible in data management and continue to be a catalyst for innovation and progress.
Join us on our journey to unlock the true potential of data, as we embark on the next chapter of innovation and excellence at NetApp India.”
Mission:
NetApp India’s mission is to be a trailblazing force in the digital world, empowering organizations to unlock the full potential of their data. We are committed to providing cutting-edge data management and cloud solutions that drive innovation, improve efficiency, and transform the way businesses operate. Our mission is to help enterprises harness the power of data to make informed decisions, enhance competitiveness, and thrive in an increasingly data-driven landscape.
Future Vision:
Our future vision for NetApp India is one of continued growth, innovation, and leadership in the realm of data management and cloud solutions. We aspire to be the go-to partner for organizations seeking to navigate the complexities of data in the digital age.
Innovation Pioneers: We envision ourselves as pioneers, consistently pushing the boundaries of technology to develop next-generation solutions that address the evolving needs of businesses worldwide. Our focus on innovation will lead to the creation of cutting-edge products and services that set industry standards.
Data-Centric Excellence: We are committed to fostering a culture of data-centric excellence. Our vision includes empowering businesses with the tools and knowledge they need to derive actionable insights from their data, enhancing decision-making capabilities, and staying ahead in the competitive landscape.
Sustainability and Responsibility: NetApp India’s vision also encompasses a strong commitment to sustainability and corporate responsibility. We aim to minimize our environmental footprint and make a positive impact on society through initiatives that support environmental conservation, diversity, and community engagement.
Developments:
In pursuit of our mission and future vision, NetApp India is actively engaged in several key developments:
Advanced Technology Adoption: We continuously invest in cutting-edge technologies such as artificial intelligence (AI), machine learning (ML), and blockchain to enhance our data management solutions. These developments enable us to provide our customers with the tools they need to stay ahead in a rapidly evolving digital landscape.
Global Collaboration: NetApp India is committed to fostering global collaboration by working closely with our parent company and international teams. This synergy allows us to leverage diverse expertise and perspectives, resulting in more robust and innovative solutions for our customers.
Talent Development: We recognize that our greatest asset is our people. As such, we are dedicated to nurturing and developing top talent in India. We provide opportunities for our employees to learn, grow, and excel in their careers, contributing to both individual success and the overall success of NetApp India.
Customer-Centric Approach: Our developments are always guided by a customer-centric approach. We actively engage with our customers to understand their evolving needs and challenges, which informs our product and service offerings, ensuring they remain relevant and effective.
At NetApp India, our mission, future vision, and ongoing developments are all aimed at shaping a data-driven future for businesses and organizations across the globe, making data not just manageable but a true asset in their journey towards success.
One Comment