OKTA International is hiring for IT Support Lead
Entity Name: OKTA International Pvt Ltd
Work Location: Bangalore
Work Experience: 5 to 6 Years
Qualification: Related Graduation
Job Description
Lead the support team on site in Bangalore and provide daily guidance and support to meet and/or exceed service delivery SLAs.
Hands on leader that can provide daily remote and onsite IT support for our employees.
Support key measurements of success and streamlined processes for our brand new Bangalore office.
Organizing shift schedules for team members and training new and current team members.
Work with Manager to Create development plans for your team to support their career growth.
Coach, mentor, and provide guidance for your team to empower them to do their best work..
Break/Fix support as issues are discovered and resolving issues in a timely manner.
Lead team to support key Employee Lifecycle processes (onboarding and offboarding).
Use data to proactively look for opportunities to increase customer and team productivity.
Effectively communicate with our customers and stakeholders with empathy and a customer first mindset.
Handle customer escalations during shift.
Assisting with the recruiting process to fill positions as needed.
Identify root cause of issues and document in RCA documents.
Provide proactive support for our employees and continue to challenge the status quo.
Responsible for providing in person and remote support to our staff. Requests will come in a variety of forms such as tickets, Slack, email, and walk-ups.
Support the adoption of new operational processes and technology tools.
Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment.
Assist and manage projects as assigned .
Dynamic support to ensure all our employees have the support they need. Bring a positive and fun spirit to the work you do each and every day.
OKTA Intl is recruiting for Lead – IT Support
Qualification and Experience
2-3 years proven experience of leading a dynamic ServiceDesk support team.
2-3 years of leading and building teams to empower and support their growth.
5+ years experience with Mac and PC technical support in corporate environments.
5+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.
Experience with high priority escalations and high-pressure situations.
Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
Excellent communication skills and customer service attitude.
High level of integrity and ability to work discreetly in situations where you may have access to sensitive information.
Self-starter with initiative and a high ‘figure it out’ factor..
Proven desire to take ownership of tasks and projects and follow through to completion.
Willingness to work in 24*7 rotational shifts.
Additional skills or certifications a plus:
Okta
Google Suite
JAMF
Workspace One
Okta
ServiceNow
Atlassian Suite
Google Suite
Slack Salesforce
Company Address: OKTA India, 13th floor Bagamane Pallavi Tower 20, 1st Cross, Raja Ram Mohan Roy Road, Sampangi Ram Nagara, Bangalore-560027
All the best.
About Company
The Genesis
OKTA International Private Limited was conceived in 2005 by a group of visionary entrepreneurs who shared a common dream – to transform the way businesses operate. The company started as a small tech startup, and its journey has been nothing short of inspiring.
Mission and Vision
From day one, OKTA International Private Limited has been driven by a clear mission – to empower businesses through innovative technology solutions. Their vision? To become a global leader in providing cutting-edge software solutions that enhance efficiency and productivity.
Our Team
At the heart of OKTA International Private Limited’s success story is its incredible team. With a diverse blend of talents and experiences, they work cohesively to turn ideas into reality.
Leadership
The leadership team at OKTA International Private Limited is a group of industry experts, each bringing a wealth of knowledge and a unique perspective to the table. Their guidance has been instrumental in steering the company toward excellence.
Our Values
OKTA International Private Limited places a strong emphasis on values such as innovation, integrity, and customer-centricity. These values are the building blocks that define their corporate culture.
Our Products and Services
Innovation is at the core of OKTA International Private Limited’s product offerings. They’ve developed a range of cutting-edge software solutions that cater to various industries.
Product Portfolio
From cloud-based software to advanced analytics tools, OKTA International Private Limited offers a diverse portfolio of products designed to meet the unique needs of their clients.
Client Success Stories
The true measure of any company’s success lies in the satisfaction of its clients. OKTA International Private Limited boasts a long list of success stories from clients who have benefited from their solutions.
Commitment to Sustainability
In an era where environmental consciousness is paramount, OKTA International Private Limited stands as a responsible corporate citizen.
Green Initiatives
The company actively participates in sustainability initiatives, implementing eco-friendly practices in its operations and supporting environmental causes.
Join Our Journey
As OKTA International Private Limited continues to evolve and expand, they invite you to be a part of their exciting journey.
Career Opportunities
If you’re passionate about technology and innovation, OKTA International Private Limited offers a range of career opportunities for individuals looking to make a difference.
Please Note: Kindly go through the above mentioned job description and if you have any queries related to the JD then call-up these phone numbers 1800-425-1267 and ask operator to connect the call to HR representative, Candidates must be registered themselves with company website and apply the job soon after reading this blog (i.e. by 1-2 days from the date of this blog).
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