Process Consultant IT ServiceNow job in SAP
Entity Name: SAP India Private Limited
Job Name: IT ServiceNow Process Consultant
Field of expertise: Information Technology
Work Location: Bangalore – Regular Full time
Anticipated Travel: Minimal to occasional, ranging from 0% to 10%.
Qualification: A Bachelor’s or Master’s qualification in the field of (computer) science, business administration, or a related discipline is required.
Work Experience: A track record of over three years in professional roles at SAP is required.
Job ID: 372362
SAP India – Hiring process consultant
Job Description:
We seek an inquisitive and results-driven individual with proactive instincts, capable of independent work while excelling as a team player within our international team. To spearhead the Knowledge Management Process, encompassing crucial transformation activities, a profound understanding of the customer lifecycle and IT Service Management (ITSM) best practices is essential. The ability to connect disparate elements into a comprehensive end-to-end view is paramount.
As an IT Business Services Process Consultant and Process Owner for Knowledge Management, your role in supporting SAP’s Cloud Transformation journey includes:
Facilitating the onboarding of Lines of Businesses to the Golden Standard of Service Management Solution Processes on SAP’s Service Now Platform.
Ensuring alignment of the Knowledge Management process with business goals by identifying gaps, formulating action plans with an emphasis on efficiency and process harmonization.
Taking global ownership of the Golden Standard Knowledge Management process.
Leading Knowledge Management activities in the Harmonized Customer Service Management (HCSM) project within the Case/Knowledge stream. As Process Lead KM, responsibilities include:
Defining and leading the harmonization of the Knowledge Management strategy on Service Now.
Supporting the Center of Excellence (COE) and Area Product Owner in feature design.
Collaboratively documenting features within the product stream.
Advocating for the implementation of the Golden Standard as close to the “out of the box” as possible.
Assessing features for platform upgradability.
Supporting business go-lives and evaluating feature completeness through testing business requirements.
Aligning Line of Business (LoB) requirements with NOW Standards.
Driving LoB Onboarding activities related to Knowledge Management.
Coordinating the implementation of the Golden Standard Knowledge Management process by reviewing and prioritizing demands, ideas, and enhancements from different Solution Areas.
Driving harmonization, simplification, and overall improvement of Cloud Delivery processes in line with the Run Simple agenda.
Providing guidance to Cloud Delivery Units through the application of SAP’s established standards and optimal methodologies.
Designing and documenting processes and process assets according to the Golden Standard Process Framework & SAP Process documentation standards (Signavio) and ensuring compliance with demands such as ISO, SOC, C5, etc.
Collaborating within an international team and fostering global knowledge sharing.
Role Requirements:
Possession of a Bachelor’s or Master’s degree in (computer) science, business administration, or a related field.
Accumulated professional experience of over three years at SAP.
Familiarity with the SAP cloud transformation roadmap and associated activities.
Proficient understanding and/or demonstrated experience in business process management (BPMN, Signavio).
Knowledgeable in cloud-based operations, including SaaS, PaaS, and IaaS.
Exhibit structured and analytical thinking.
Demonstrated comprehension of new technologies.
Effective verbal and written communication skills.
Exceptional presentation abilities.
Basic proficiency in project and program management.
Strong problem-solving aptitude.
Proven ability to collaborate and work in international and global teams with intercultural awareness.
Fluency in English.
Company Address: SAP India Private Limited, #138, EPIP Zone, Whitefield, Bengaluru – 560066
Please Note: Kindly go through the above mentioned job description and if you have any queries related to the JD then call-up these phone numbers 080 4139 5139 and ask operator to connect the call to HR representative, Candidates must be registered themselves with company website and apply the job soon after reading this blog (i.e. by 1-2 days from the date of this blog).
All the best.
About Company
Welcome to SAP India Private Limited, a leading global technology company dedicated to helping businesses run better and improve people’s lives. Established in India with a commitment to innovation, SAP has been at the forefront of revolutionizing the way organizations operate, leveraging cutting-edge technologies to drive digital transformation.
At SAP India, we believe in the power of intelligent enterprise solutions to empower businesses of all sizes and industries. Our comprehensive suite of software and services enables organizations to streamline processes, enhance productivity, and make informed decisions in today’s dynamic and competitive business landscape.
Key highlights of SAP India Private Limited:
Innovation and Technology Leadership: With a rich history of innovation, SAP is synonymous with technology leadership. We continually invest in research and development to deliver solutions that anticipate and address the evolving needs of our customers.
Industry Expertise: Our industry-specific solutions cater to a wide array of sectors, including manufacturing, finance, healthcare, retail, and more. By understanding the unique challenges of each industry, we provide tailored solutions to drive success.
Global Reach, Local Impact: SAP India is part of a global network, allowing us to combine international best practices with local insights. Our solutions are designed to adapt to the diverse and dynamic business environment in India.
Sustainability Commitment: We recognize the importance of corporate responsibility and sustainability. Our solutions are geared towards helping businesses achieve their goals while contributing to a more sustainable future.
Customer-Centric Approach: Our success is deeply intertwined with the success of our customers. We prioritize understanding their goals and challenges, offering support throughout their journey to ensure they unlock the full potential of SAP solutions.
Partnerships and Ecosystem: SAP India collaborates with an extensive network of partners, fostering an ecosystem of innovation. By working together with our partners, we aim to create a connected community that drives collective success.
As we navigate the digital age, SAP India Private Limited remains dedicated to empowering businesses with transformative technologies. Join us in shaping the future of enterprise solutions, where innovation, expertise, and a commitment to excellence converge to drive success for our customers and stakeholders.
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